Get in Touch With Us
Got a question about one of the fast payout casinos we cover, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the ways to reach Online Casino and what you can expect once you do.
The Best Way to Reach Us
Email is our main channel and the one we check most closely. Write to us at [email protected] and a member of the team will read your message personally — we don't rely on canned auto-replies to do the work for us.
A quick note on what your message is about helps us route it faster. If it relates to a specific brand from our rankings, mention the casino name and, where relevant, the date you're referring to — payout speeds and bonus terms can change, and that detail helps us look into it properly.
What We Can Help With
- Questions about withdrawal times — If you want more detail on how a casino's payout process works, what documents are usually needed for verification, or why a listed timeframe might not match your own experience, get in touch.
- Corrections — Bonus terms, payment options and licensing details move quickly in this industry. If something on the site looks out of date, tell us and we'll check it against the operator's current terms.
- Feedback on our ratings — We're happy to explain the reasoning behind how a casino is ranked, and equally happy to hear if you think we've missed something.
- Content suggestions — If there's a payment method, province-specific rule, or casino feature you'd like us to cover in more depth, let us know.
- Partnership or editorial enquiries — If you represent a gambling brand or a media outlet and want to discuss working together, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — If you or someone close to you is struggling with gambling, say so in your message. We'll point you towards appropriate provincial and national support resources rather than trying to handle it ourselves.
What Happens Once You Get in Touch
Every message is read by an actual person on our team, not a bot. We aim to reply within a couple of working days, though it can take a little longer if your query needs checking against an operator directly. If we can't answer something ourselves — for example, a dispute over a specific withdrawal — we'll be upfront about that and suggest where else to look, including the casino's own support team or the relevant regulator.
Before You Write In
A few things are worth checking first, since they cover the most common questions we get:
- Payout speed can vary by payment method and by how quickly your identity verification is completed — this is usually the biggest factor, more so than the casino itself.
- Bonus terms, including wagering requirements and maximum bet limits while a bonus is active, sit with the casino, not with us — we report them as published but can't alter or waive them.
- If you're weighing up options outside Canada's regulated space, our page on trusted non-GamStop casinos in the UK covers a related but separate market and may answer a different question than the one you have here.
A Note on How We Work
Online Casino is an independent comparison resource. Some of the casinos we mention may pay us commission if a reader signs up through our links, but this has no bearing on how brands are rated or ranked — our reviews and payout comparisons are built on published terms and our own research, not on which operator pays the most. If you ever think an entry on the site reads more like an advert than an honest assessment, tell us — that feedback goes straight to the editorial process.
Thanks for taking the time to read this far. Whether it's a correction, a question about a specific casino, or just a comment on the site, we'd genuinely like to hear from you.